How Can We Help?

Monday to Saturday 11:00m - 6pm PST 

We do everything we can to get your order to you as soon as possible. 

Website Orders:

  • Online orders are processed Monday - Friday, 3-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-10 business days for your order to ship.

  • Orders placed after 1pm EST Friday or Saturday/Sunday will be processed the following Monday morning.

  • On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.


      What is a pre-sale?

      Pre-sale items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. 

      Pre-sale Ship Date

      An item on pre-sale has an estimated ship date. This date has the potential to change if the shipment encounters delays on the way to our warehouse.

      Promo Codes:

      We all love a deal, but there are a few little rules:

      • Certain items (including all sale items) are excluded from special offers.
      • Codes may not be applied after an order is processed.

          Sale Items:

          • Unless indicated otherwise, all orders purchased on sale are final sale and cannot be returned or exchanged.
          • We do not honor price adjustments on items purchased before a sale.


          Every attempt will be made to process and ship your order the day it's received, but can take between 3-5 business days for regular orders and up to 10 business days for sale orders. We will email you with your tracking number when the order is shipped. At this time, we are unable to ship to APO/FPO or PO Box addresses.

          We only ship within the USA
          • FedEX Ground (3-5 Business Days) 
          • FedEx Expedited MAX (~2-3 Business Days) 
          • FedEX Next Day Air

          Depending on the destination, not all shipping services may be available. 

          Please make sure the Jewel Toffier clothes are unworn and with all merchandise tags attached. Returns must be made with 14 days of purchase for store credit.


          If you believe you have received a defective Jewel Toffier item, kindly contact us at
          . Please include in your email:
          • The date you purchased the item
          • Your order number
          • A picture of the defect
              Jewel Toffier reserves the right to determine between a defective product and normal wear-and-tear.

              Jewel Toffier clothing is covered against manufacturing defects from 2 WEEKS from the date of purchase. Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.